Effective Date: October 14, 2026

Welcome to Loviz.

This Refund Policy explains the terms and conditions regarding refunds for purchases made through the Loviz application (“App”), operated by DynaCloud Limited (“we”, “us”, or “our”).

By making a purchase through Loviz, you acknowledge and agree to the terms described in this Refund Policy.

1. About Purchases

Loviz provides digital products and services, including but not limited to virtual items, premium features, subscriptions, and other digital content (“Services”).

Payments may be processed through:

• Google Play Billing services;

• Third-party payment providers supported by Loviz.

All purchases made through Loviz are subject to this Refund Policy, as well as the refund rules and policies of the applicable payment provider.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

2.1 Unauthorized Transactions

If you believe that a purchase was made without your authorization, please contact us as soon as possible with relevant transaction details.

We may request additional information to verify the transaction and determine whether a refund is appropriate.

2.2 Technical Issues

You may request a refund if:

• You paid for a Service but did not receive the purchased content;

• A technical error prevented you from accessing purchased features;

• A duplicate charge occurred due to a system error.

We will review the issue and provide appropriate assistance.

2.3 Accidental Purchases

For accidental purchases, refund requests may be reviewed on a case-by-case basis.

Refund approval depends on factors including:

• Purchase date;

• Whether the purchased content has been used or consumed;

• Applicable payment provider rules.

3. Non-Refundable Purchases

Except where required by applicable laws or approved by us, purchases are generally non-refundable, including:

• Digital content that has already been delivered or used;

• Virtual items, credits, coins, gifts, or other consumable products that have been consumed;

• Premium features that have already been activated or accessed;

• Subscription periods that have already started.

4. Google Play Purchases

If your purchase was made through Google Play, refund requests may need to be submitted through Google Play according to Google's refund policies.

You may request a refund through Google Play directly or contact us for assistance.

Google Play refund policies may apply depending on your region and transaction details.

5. Third-Party Payment Purchases

For purchases completed through third-party payment providers:

• Refund requests should be submitted to Loviz customer support;

• We will review the request based on transaction records and applicable policies;

• Approved refunds will generally be returned through the original payment method.

Processing times may vary depending on your payment provider.

6. Subscription Cancellation

If you purchase a subscription through Loviz, you may cancel future renewals at any time through your payment provider settings.

Cancellation will prevent future charges but will not automatically refund previously completed payments unless required by law or approved under this Refund Policy.

7. Refund Processing Time

If a refund is approved:

• The refund will be processed to the original payment method whenever possible;

• The actual time for funds to appear in your account depends on your bank, payment provider, or financial institution.

8. How to Request a Refund

To request a refund, please contact our customer support team:

Email: loviz-server@dloviz.com

Please include:

• Your Loviz account information;

• Transaction ID or payment receipt;

• Purchase date;

• Description of the issue;

• Reason for requesting a refund.

Providing complete information helps us process your request more efficiently.

9. Fraud Prevention

We reserve the right to refuse refund requests that we reasonably believe involve:

• Fraudulent activity;

• Abuse of refund policies;

• Attempts to exploit payment systems;

• Violations of Loviz Terms of Service.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements.

Any updates will become effective when posted within Loviz or on our website.

11. Contact Us

If you have questions regarding this Refund Policy, please contact us:

Company: DynaCloud Limited Product: Loviz Email: loviz-server@dloviz.com